Transaction Support Analyst

About the role

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm.

Tasks

• Markets; proactively resolving any billing or error issues by running SQL queries and determining the extent of the issue.
• Supports UAT Testing efforts for the Expanded Markets billing system.
• Supports all pricing and promo code set up in the Expanded Markets.
• Performs a letter audit to ensure that content, layout, mailing timelines as well as all state regulations are being met.
• Reviews daily system generated reports to ensure that all applicable IT functions are working as designed.
• Participates as a SME in Expanded Markets projects by working with the Project Managers in requirements gathering, design, testing and implementation of system enhancement projects.
• Supports the Consumer Relations.
• Serves as reporting liaison for the Expanded Markets System reporting and data requests.
• Ensures that all SOP (Standard Operating Procedures) are kept up to date by continuously reviewing content and making updates based on system enhancements and project implementations.
• Identifies root causes for billing errors and exceptions.
• Manages the print vendor relationships for Customer Operations.
• Liaises with the Marketing Team to coordinate rate updates, monthly billing, promo code updates and any pricing update requests.
• Works with subsidiary company personnel to develop and launch new customer operations processes and process improvements.
• Liaises with Vendor and LDC personnel and subsidiary company business owners to gather and document requirements for operational changes in the Expanded Markets.

Requirements

• Degreed and/or experienced.
• US Citizenship Required.
• Local Candidates preferred.
• Bachelor’s degree or 5+ years of applicable e

Schedule

• This is estimated to last 1 year.

Pay

• Rates: $30.00- $35.00 per hour

How to apply

• Send your resume by email.

Location

• Atlanta, GA