UEM/MDM Engineer

Help organizations secure every endpoint. We're seeking an experienced UEM/MDM Engineer to build, automate, and support enterprise endpoint management solutions that keep modern workforces productive and protected.General Accountability: The UEM/MDM Engineer focuses on the implementation, automation, optimization, and operational support of unified endpoint management services. This role is responsible for building, maintaining, and supporting device management, application deployment, compliance, and security configurations across our multi-tenant and single-tenant environments using enterprise UEM/MDM platforms, with an emphasis on engineering efficiency, scalability, and day-to-day operational reliability. This is a hybrid role, balancing hands-on engineering work with ongoing operational support responsibilities.
Responsibilities/Duties:Implement and manage enterprise-grade UEM/MDM platformsProvide operational support for UEM/MDM environments, including troubleshooting, incident response, and issue resolutionBuild and optimize device enrollment, configuration profiles, and compliance policies for client workloadsDevelop automation scripts for routine endpoint deployment, provisioning, and managementEngineer and implement application packaging and deployment solutions (Win32 apps, VPP, LOB apps) for client environmentsImplement conditional access, compliance, and security baseline policies across managed devicesImplement monitoring and alerting solutions for endpoint management servicesRespond to and resolve escalated support tickets related to device enrollment, compliance, and application deploymentParticipate in capacity planning and performance optimization of UEM/MDM environmentsDevelop and maintain technical documentation for engineering and operational processesContribute to continuous improvement of endpoint deployment methods (zero-touch enrollment, OOBE workflows)Implement device retirement, wipe, and data protection solutions according to established standardsCollaborate with the team on both engineering projects and day-to-day operational initiativesParticipate in on-call rotation for critical endpoint management supportContribute to technical documentation and standard operating proceduresOther duties as assigned
Experience and Core Competencies:3+ years of hands-on experience with Workspace ONE, Intune, or other UEM/MDM platformsExperience balancing operational support responsibilities (ticket resolution, troubleshooting) with engineering/project workStrong understanding of unified endpoint management platforms and architectureExperience with automation and scripting (PowerShell, Python, REST APIs)Experience with cloud identity and access management ecosystemsKnowledge of mobile OS management across Windows, iOS/iPadOS, Android, and macOSKnowledge of application packaging, deployment, and patch management strategiesUnderstanding of endpoint compliance, security baselines, and zero-trust deployment methodologiesFamiliarity with monitoring and observability tools for endpoint fleetsExperience with VDI/EUC integration (a plus)Knowledge of where iPhone and Android device/system logs are located and how to retrieve them for troubleshootingAbility to troubleshoot both Windows and Linux endpoints; macOS troubleshooting experience a plusExperience troubleshooting networks, with familiarity in tunneling and other secure gateway protocolsGood analytical and problem-solving abilitiesRelevant certifications (e.g., Microsoft MD-102/Endpoint Administrator, VMware Workspace ONE certifications)Physical RequirementsLifting Up to 50 poundsFrequent walking, standing, bending, sitting.