132052 - Sales and Customer Service Specialist with 13+ years in BPO industry

Managua, Managua, NicaraguaRemotoen

Progressed from customer service representative to sales and team leader roles within the BPO sector.

Gained extensive experience in bilingual customer support and sales including B2B interactions.

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Resumen

Experienced in customer support, sales, and team management within the BPO industry, with over 13 years of diverse roles.

Led a team as a manager, demonstrating leadership and supervisory skills in call center environments.

Customer ServiceAdvanced

Provided support and assistance to clients, ensuring satisfaction and issue resolution.

SalesAdvanced

Executed outbound and inbound sales activities, including cold calling and B2B sales.

Team LeadershipIntermediate

Managed and led sales teams, overseeing daily operations and team performance.

Bilingual CommunicationAdvanced

Fluent in Spanish and English, facilitating effective communication in diverse client and team interactions.

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