Experiencia demostrada en Technical issues analysis.
Experiencia demostrada en Technical Support.
Experiencia demostrada en Troubleshooting Technical Issues.
Experiencia demostrada en Order Fulfillment.
SITEL Nicaragua
Provided Tier 1 IT support to non-technical internal users through desk side support services., Interview clients to gather information useful in providing recommendations and solutions to a technical problem., Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems., Educate customers on the features of company products/services to minimize technical challenges., Follow-up on customers to ensure their issues are completely resolved.
SITEL Nicaragua
Collaborated with supervisors to escalate and address customer inquiries or technical issues., Maintain an up-to-date knowledge of company products and services., Stay abreast with technological developments and trends.
Lex Consulting Group
Used critical thinking to break down problems, evaluate solutions and make decisions., Offered friendly and efficient service to all customers, handled challenging situations with ease., Developed and maintained courteous and effective working relationships., Maintained excellent attendance record, consistently arriving to work on time.
Bachelor of Laws
Hotelier Technical
Bachelor of Science
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College Mont Berkeley Intl.
Administered assessments and standardized tests to evaluate student progress., Prepared and implemented lesson plans covering required course topics., Planned dynamic lessons to increase student comprehension of books and literary concepts., Cultivated relationships with parents for complete support network.
