Experienced Data Analyst skilled in data collection, analysis, and reporting to support business goals.
Utilized statistical methods and tools to analyze and interpret data for business insights.
Written complex queries to extract and manipulate data from relational databases.
Built and maintained detailed spreadsheets for reporting and data visualization.
Created dashboards and reports to communicate data findings effectively.
G3 Solar
Managed inbound and outbound customer inquiries for solar energy services., Supported clients with billing, appointments, and installation scheduling., Resolved escalated customer concerns and maintained client satisfaction.
Managua Call Center
Provided support to English-speaking customers across various campaigns., Handled inquiries, processed requests, and documented client interactions.
Property Nation
Contacted potential clients and property owners to generate leads., Negotiated and followed up on delinquent accounts., Assisted the U.S.-based real estate team with appointment setting and customer outreach.
Onelink
Worked with major U.S. telecom clients to retain customers and reduce cancellations., Exceeded monthly retention and satisfaction goals through persuasive communication.
High School Diploma
Certified Welder
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Scheduled qualified appointments for sales teams., Delivered excellent customer service for various campaigns.
