Proven expertise in hardware and software testing, test planning, and customer support. Skilled in automation tools like Selenium, with strong analytical abilities to validate system performance.
Performed manual testing to validate system functionalities and identify defects.
Utilized Selenium for automation testing to optimize test execution and coverage.
Created detailed test plans and analyzed test results to ensure system reliability.
Resolved customer inquiries and issues related to billing and service, enhancing support effectiveness.
Smile Electronics Limited
Review, evaluate and identify requirements to ensure testability of the systems based on the identified risks., Created comprehensive test plans, test scripts and use cases to support testing objectives., Analyze results & prepare system-level evaluation reports to verify and validate...
Innovsource Services Private Limited
Investigate and resolve accounting, service and delivery concerns., Educate customers about billing, payment processing and support policies and procedures., Optimize customer support by establishing collaborative service environments through targeted operational initiatives., Investigate and...
Bachelor of Engineering
Higher Secondary
Secondary
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Prepared evaluation reports and documented testing processes for project validation.