Abigail

Demonstrated experience with Excel.

Demonstrated experience with Word.

Demonstrated experience with Outlook.

Managed customer orders through WhatsApp Business, Gmail, and Google Forms, accurately recording customer details, products, quantities, delivery information, and payment status.. Maintained Google Sheets order trackers and digital customer records, monitoring orders from confirmation through delivery.. Communicated professionally with customers to confirm orders, follow up on payments, and provide delivery updates.. Coordinated delivery schedules and used Google Calendar to manage deadlines, appointments, and business activities.. Prepared weekly summaries covering orders, deliveries, customer requests, and inventory, and created seasonal newsletters through Mailchimp and Canva.

Managed administrative operations and maintained organized company records.. Responded to customer inquiries via phone and email.. Scheduled appointments and coordinated office activities efficiently.. Assisted with documentation, reporting, and data management.. Supported smooth communication between staff and clients.

Contacted prospective customers to promote insurance products.. Explained services clearly and addressed customer concerns.. Achieved sales targets through effective communication and follow-up.. Maintained accurate sales and customer interaction records.

Assisted customers with account issues, service inquiries, and technical concerns.. Delivered high-quality customer support in a busy call center environment.. Managed multiple customer interactions while maintaining professionalism.. Contributed to customer satisfaction and retention.

Assisted with office administration and customer-facing tasks.. Organized records and supported daily administrative activities.