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Abraham

Operations Team Leader with 4+ years in Digital Content Moderation

Contacto

Guatemala City, Guatemala, Guatemala
Disponible en CazVid
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Competencias

AI DevelopmentAvanzado

Applied AI training support and content moderation skills to improve digital safety.

Team ManagementAvanzado

Directed team operations, mentored staff, and took supervisory roles to enhance team performance.

Content ModerationIntermedio

Reviewed and managed digital content to ensure quality and compliance with guidelines.

Customer EngagementIntermedio

Provided excellent customer support and education on products and services at Telus Digital.

Performance ManagementIntermedio

Monitored and maintained team performance standards across multiple projects.

Educacion

Certification
ISEA Guatemala
Completed Ongoing

Idiomas

Portuguese
English
Spanish

Resumen

Experienced team leader with a focus on digital content moderation, AI training, and team management in the tech industry.

Logros Clave

  • Led team operations ensuring consistent performance and meeting project deadlines
  • Supported AI development through accurate content categorization and moderation
  • Mentored new hires and stepped into supervisory roles to maintain team productivity

Experiencia

Customer Service Representative

Telus Digital
March 2021 - June 2022

Delivered excellent customer service by resolving inquiries efficiently and educating customers on products and services., Supported the onboarding of new hires through mentorship, contributing to team development and success., Stepped in to cover supervisor duties as needed, ensuring consistent...

Operations Team Leader

Telus Digital
June 2022 - January 2024

Maintained high performance and focus under pressure while moderating large volumes of prompts and sensitive videos across different projects., Applied strong attention to detail to accurately categorize prompts and videos, supporting AI development and content quality., Prioritized and organized...

Content Moderator

Telus Digital
January 2024 - November 2024

Operations Team Leader

Telus Digital
December 2024 - Present

Habilidades

AI DevelopmentTeam ManagementContent ModerationCustomer EngagementPerformance Management
Publicado en CazVid - 17 may 2026
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