Abril

Sales Representative & VIP Member Service

In charge of increasing hosts satisfaction indicators, Provide solutions to VIP customers regarding their current account during their stay, Sales engagement for the products of the company, Front to back reservations, Problem solving and assisting with family vacations, Worked as a member service representative on their resort located in Los Cabos, Baja California Sur, providing VIP service to the customers as a specialized Concierge.

HR Manager

Bilingual recruitment, Training of native English-speaking agents as cold call telemarketers, Monitoring and attention to government institutions, Supervision of guidelines according to the LFT, STPS, Civil Protection and IMSS, Management & resolution of 'Conciliation and Arbitration legal department of claims' cases, Organizational development in general with career design & training programs, Biweekly report of KPI's, Budget Programming, Feedback to middle managers, Individual feedback to special cases, Supervision of human resources areas and general maintenance conditions according to the Security Risk Program, Payroll and incidences, Prospecting for new courses for employee development.

Certification manager

Analysis, development and implementation of the 'supply chain security' CTPAT program, Creation of procedure manuals, Analysis of procedure implementation and homologation with the current company procedures, Made a training program and incorporated the OEA risk matrix, Requested audits with clients and providers, Made Route audits, reporting KPIS to Directive Board and Certification authorities.

HR Manager

Analysis and elaboration of the Safety and security procedure manual, incorporating NOM035, Developed a training program for the company, Established contacts with institutions for the career design of each employee, File management, HR department KPI's, Bilingual recruitment and selection with the application of psychometrics, Management of occupational health days, Updating of the necessary documentation for reporting to labor authorities, Attendance control, induction, training, Design and content creation, Organization of activities and events for employees, Crisis intervention.

Headhunter

Head Hunting of directive profiles willing to become property insurance agents for New York Life Insurance Company, Induction to the company and elaboration of their client portfolio.

Evaluation and restructuring of the Human Resources department, Detection of restructuring needs and strategic planning, Redefinition of business philosophy, Recruitment and Selection with application and interpretation of psychometrics, Vacancy Applications on recruitment certified platforms, Recruitment 4.0, Detection of Training needs, Organizational climate evaluation, Incident and vacation control, Conciliation of employee-worker problems, Attention to Public organizations, Control of personnel files, Preparation of incentives, Organization of corporate events, Training and business training, Management of production, warehouse and distribution of the company with monitoring of units by telephone.