Experienced Data Analyst specializing in delivering insights through advanced analysis and visualization. Skilled in SQL, statistical modeling, and stakeholder communication.
Expertise in analyzing complex datasets to derive meaningful insights for business decisions.
Proficient in writing queries for data extraction and transformation from relational databases.
Experience in creating dashboards and visual reports using tools like Tableau and Power BI.
Applied statistical techniques to support predictive analytics and business forecasting.
Grupo Posadas SAB de CV
In charge of increasing hosts satisfaction indicators, Provide solutions to VIP customers regarding their current account during their stay, Sales engagement for the products of the company, Front to back reservations, Problem solving and assisting with family vacations, Worked as a member service representative on their resort located in Los Cabos, Baja California Sur, providing VIP service to the customers as a specialized Concierge.
CSC Business Solutions
Bilingual recruitment, Training of native English-speaking agents as cold call telemarketers, Monitoring and attention to government institutions, Supervision of guidelines according to the LFT, STPS, Civil Protection and IMSS, Management & resolution of 'Conciliation and Arbitration legal department of claims' cases, Organizational development in general with career design & training programs, Biweekly report of KPI's, Budget Programming, Feedback to middle managers, Individual feedback to special cases, Supervision of human resources areas and general maintenance conditions according to the Security Risk Program, Payroll and incidences, Prospecting for new courses for employee development.
CTR
Analysis, development and implementation of the 'supply chain security' CTPAT program, Creation of procedure manuals, Analysis of procedure implementation and homologation with the current company procedures, Made a training program and incorporated the OEA risk matrix, Requested audits with clients and providers, Made Route audits, reporting KPIS to Directive Board and Certification authorities.
High school
Licenced Psychologist
Certificate of safety and security at Work
Inner auditor
Certified POC - CTPAT / OEA - Safety program
Customer Service Training
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PCI DSS - Data protection
