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Aby
Advisor - Customer Service
Contacto
Competencias
Designed and implemented digital marketing strategies to promote brand awareness and engagement.
Produced and managed content for social media, websites, and email campaigns.
Led a marketing team, delegated tasks, and coordinated project workflows.
Monitored and optimized social media channels to improve audience engagement.
Educación
Resumen
Experienced marketing professional specializing in digital branding, content creation, and team leadership.
Logros Clave
- Led multiple digital marketing campaigns increasing brand visibility.
- Developed content strategies that enhanced engagement across social media platforms.
- Managed marketing team and coordinated with cross-functional departments for campaign execution.
Experiencia
Advisor - Customer Service
Manage emails, chats, inbound and outbound calls., Identify and address customer needs (first time resolution)., Resolving issues and troubleshooting technical problems., Ability to multitask, manage time and prioritize., Ability to solve problems and alleviate conflicts or escalate tactfully., Processing orders and transactions.
Administrative Assistant
Organization and filing of documents., Keep the agenda up to date., Electronic billing., Receive, write and send documents/information to clients and suppliers., Handling telephone calls., Perform basic calculations.
Bilingual Rental Agent
Management of reservation systems and contracts for car rentals and returns., Management of administrative controls, ensuring that all documentation is accurate., Coordination with logistics and operations to ensure car availability., Management of collections, transactions, and invoicing., Promotion and sale of additional services (insurance, upgrades, accessories)., Preventive and corrective maintenance., Incident resolution and customer support with a focus on quality.