Acheampong - IT Technician at BY HIS GRACE I.T CENTER

Expert in installing, repairing, and maintaining computer hardware components and peripherals.

Proficient in setting up and configuring operating systems and software applications.

Skilled in establishing network connections and performing basic network administration tasks.

Capable of troubleshooting technical issues and providing effective user support.

Diagnosed, troubleshot, and repaired desktop computers, laptops, printers, and peripheral devices.. Installed, configured, and maintained Windows operating systems, software applications, and hardware components.. Performed preventive maintenance to ensure optimal performance and minimize system downtime.. Installed and upgraded computer hardware, including RAM, hard drives, SSDs, power supplies, and motherboards.. Configured and maintained wired and wireless network connections for users.. Provided first-line technical support to staff and customers, resolving hardware and software issues promptly.. Installed, configured, and supported printers, scanners, and other office equipment.. Monitored system performance and implemented solutions to improve efficiency and reliability.. Removed malware, viruses, and other security threats while ensuring systems remained protected.. Created and managed user accounts, reset passwords, and assisted with access permissions.. Performed data backup, recovery, and system restoration to prevent data loss.. Maintained accurate records of repairs, maintenance activities, and IT inventory.. Assisted in setting up workstations, configuring email accounts, and deploying new computer systems.. Tested newly installed hardware and software to verify functionality and compatibility.. Educated users on proper computer usage, cybersecurity best practices, and basic troubleshooting techniques.. Coordinated with vendors for warranty claims, equipment servicing, and procurement of replacement parts.. Ensured compliance with organizational IT policies, security standards, and operational procedures.. Supported routine network troubleshooting, including resolving connectivity and internet access issues.. Responded quickly to technical support requests, minimizing disruption to business operations.

Assisted instructors in delivering practical and theoretical Information Technology lessons.. Supported students during laboratory sessions by explaining technical concepts and demonstrating software applications.. Installed, configured, and maintained computers, projectors, printers, and other laboratory equipment.. Prepared computer laboratories before practical classes, ensuring all hardware and software were functioning properly.. Provided one-on-one academic support to students experiencing difficulties with IT concepts and assignments.. Assisted in teaching computer applications, including Microsoft Office Suite, operating systems, and internet technologies.. Guided students in basic computer hardware installation, troubleshooting, and maintenance.. Monitored laboratory activities to ensure compliance with safety procedures and institutional policies.. Assisted in preparing teaching materials, practical exercises, presentations, and assessments.. Evaluated practical assignments and provided constructive feedback under the supervision of the instructor.. Troubleshot hardware, software, and network issues to minimize disruptions during classes.. Maintained an inventory of laboratory equipment and reported faulty or missing devices.. Supported the installation, updating, and maintenance of educational software and operating systems.. Encouraged students to adopt best practices in cybersecurity, data management, and responsible technology use.. Collaborated with faculty members to improve practical learning experiences and laboratory operations.. Provided technical support during examinations, workshops, seminars, and other academic activities.