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Adriana
Human Resources & Customer Service Specialist with 5+ years of experience
Contacto
Competencias
Managed customer interactions, de-escalated conflicts, and provided technical and personalized support in call center environments.
Handled full recruitment cycles, employee onboarding, performance evaluations, and compliance with labor laws for a large workforce.
Created educational materials, trained employees on systems, and developed workshops for both healthcare and customer service industries.
Utilized Microsoft Office, managed payroll, contracts, reports, and facilitated documentation for HR and clinic operations.
Performed employee assessments, conducted surveys, and applied evaluations to support recruitment and development processes.
Educacion
Idiomas
Resumen
Versatile professional with over 5 years managing customer support, human resources, and healthcare evaluation projects. Skilled in training, recruitment, employee engagement, and process improvement, with notable success in large-scale HR operations and client service excellence.
Logros Clave
- Led hiring, onboarding, and training processes for diverse roles, managing over 120 employees at Lesso Trading.
- Designed and implemented educational materials and workshops to improve staff performance and patient engagement at Pemex Clinic.
- Enhanced customer support operations at Alorica with conflict management, technical support, and training responsibilities.
Experiencia
Telephone agent
Call taking from customer service and technical support calls, Scheduling appointments for personalized assistance to clients experiencing service issues, De-escalating calls and managing conflicts, Served as a trainer’s assistant, responsible for taking attendance, training employees on the...
HR Generalist
Full process for acquiring human capital, Action plans to improve employee satisfaction, Application of internal work regulations and the Federal Labor Law (LFT), Creation of retention and control strategies, Recruitment for operational and administrative positions, Promotion of vacancies,...
Consulting
Evaluation of doctors through surveys and interviews with patients, Development of educational materials and workshops for patients on mental health, Implementation of strategies to improve doctor’s performance within the clinic
Intern
Safeguarding and data entry of employee documentation, Application of psychometric tests and psychological evaluations for operational and administrative positions, Linking employees with various departments, Evaluation of employee benefits such as transportation and cafeteria services, Recruitment...