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Adner
Customer Service & Operations Specialist with 10+ years of diverse experience
Contacto
Competencias
Provided high-quality customer support and dispute resolution in multiple roles.
Supervised staff, developed procedures, and improved operational workflows at Dash Snacks LLC.
Communicated effectively with customers, teams, and stakeholders in various settings.
Built client relationships, sourced leads, and achieved sales targets across sales roles.
Led hiring, onboarding, and training initiatives to foster team accountability and growth.
Educación
Idiomas
Resumen
Experienced in managing customer relations, enhancing operational workflows, and leading teams across diverse industries including telecom, tourism, retail, and online commerce.
Logros Clave
- Handled customer inquiries and complaints effectively, enhancing customer loyalty at Telus International.
- Developed and implemented systems to improve operational efficiency at Dash Snacks LLC.
- Built and maintained strong client relationships, leading to repeat business and referrals as owner of Self Employed Services.
Experiencia
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tour Guide
Shared historical and cultural context to keep tour informative and provide more profound understanding of area., Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly., Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences., Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Owner
Managed day-to-day business operations., Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Operations Manager
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them., Supervised operations staff and kept employees compliant with company policies and procedures., Developed systems and procedures to improve operational quality and team efficiency., Led hiring, onboarding and training of new hires to fulfill business requirements., Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sales Associate
Sourcing leads., Arranging in person or home visits in order present product and services., Post enrollment support.
Sales Associate
Built relationships with customers to encourage repeat business., Solved customer challenges by offering relevant products and services., Generated new sales leads to achieve and exceed monthly sales goals., Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge., Assessed customer needs and utilized suggestive selling techniques to drive sales.