Dedicated customer support professional with proven skills in hospitality, call centers, and healthcare sectors, emphasizing quality service, effective communication, and process coordination.
Provided high-level customer support across different industries, focusing on satisfaction and issue resolution
Effectively communicated with customers, patients, and management to facilitate smooth operations and issue resolution
Prepared and submitted reports and maintained accurate medical and operational documentation
Coordinated staffing, medical appointments, and referrals in healthcare and hospitality environments
Hotel Radisson Diamond
Supported Supervisor by preparing production reports and collating quality documentation, Make a tour of Facilities and verify that they are in good condition, Submitted documentation and reports to upper management, Coordinated with day shift supervisor to balance staffing as workloads changed
CSS (Consumer Sales Services)
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, Helped large volume of customers every day with positive attitude and focus on customer satisfaction, Adhered to company policies and scripts to consistently achieve call-time and quality standards, Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Sitel group (Foundever)
Receive calls from users of the multinational retailer Best Buy, providing customer service in the HTA (Home Theater and Appliances) area., Quick resolution to the issues that Best Buy users have with their orders.
High School and Maintenance and Repair of Computers
Profesional Technologist in Tourism Operation
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Resolved customer complaints and escalated issues to ensure continuous service quality
Soft-G.Net
Answer calls from patients of medical centers in the United States to assist them in scheduling their follow-up medical appointments, as well as providing information and general support., Call new and returning patients to schedule their Annual Wellness Visit (AWV) and general check-ups., Create medical profiles for new patients and update profiles for existing ones., Contact medical centers regarding medication refills and scheduling referrals to external facilities.
