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Adrian
English Teacher
Contacto
Competencias
Applied statistical methods and tools to interpret complex datasets and generate actionable insights.
Created visual dashboards and reports using Excel, Tableau, and Power BI to communicate findings effectively.
Conducted primary and secondary research to support client projects with relevant industry insights.
Designed questionnaires and data collection tools to gather targeted information for research projects.
Coordinated project timelines, objectives, and deliverables, ensuring timely completion of research assignments.
Educación
Resumen
Experienced data analyst with strong expertise in market research, data visualization, and stakeholder communication.
Logros Clave
- Led data collection and analysis for multiple market research projects, ensuring data accuracy and report quality.
- Developed dashboards and visualizations to support strategic decision-making for clients.
- Enhanced data processing efficiency by designing standardized data collection methods and tools.
Experiencia
English Teacher
Taught high school students English., Developed lesson plans and provided academic support., Fostered an engaging learning environment.
Bilingual Customer Service Agent
Placed orders for CenterWell Pharmacy customers for OTC and RX medications., Processed online payments and assisted with billing inquiries., Explained complex communications and letters to customers in an easy-to-understand manner., Provided information on OTC drug benefits and sent product catalogs., Explained cost and coverage changes for prescribed medications throughout the year., Conducted doctor calls and fax communications to request prescriptions., Verified NPI (National Provider Identifier) information., Compared drug prices across pharmacies and suggested generic alternatives., Collaborated with finance, clinical, and technical support departments.
Bilingual Customer Service Agent
Assisted Macy’s credit card customers with online payments, billing inquiries, and refunds., Verified and updated customer information (address, phone number, email, etc.)., Handled warranty and product catalog inquiries and managed orders., Processed returns for defective products and escalated requests when necessary., Reported and blocked lost/stolen credit cards and initiated fraud investigations., Managed credit line increase requests, credit bureau inquiries, and risk assessments., Assisted in new account openings and provided support across various departments.
Bachelor of Philosophy
Scholarship for outstanding academic achievement