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Adrian
Supply Analyst (Regional Manager)
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Supply Analyst (Regional Manager) open to new opportunities
Experiencia
Supply Analyst (Regional Manager)
Directly manage regional project operations, overseeing 100% trip execution and capacity alignment for assigned markets.. Lead high-impact recovery projects to resolve service disruptions, balancing operational costs with customer needs to achieve specific margin targets.. Drive accountability by coordinating with regional vendors and internal teams to ensure project milestones are met.
Operations Supervisor / Team Lead
Served as Team Lead for Gold Kidney (Medicaid and Medicare), conducting initial screenings and coordinating specialized care plans for patients with renal disease.. Managed Superior Insurance enrollments, intake, and eligibility renewals for Medicaid and Medicare members.. Educated members on plan benefits and coordinated care pathways by scheduling essential doctor appointments.. Led cross-functional teams in a high-pressure environment, ensuring consistent productivity and goal alignment.. Managed the end-to-end project lifecycle for team expansion, including recruitment, onboarding, and training of new staff.. Acted as the primary point of contact for conflict resolution and professional team development.
Legal Assistant (Executive Assistant)
Supported legal operations with a focus on immigration processes and sensitive documentation.. Managed administrative tasks and case file organization to ensure accurate filings.
Customer Service Representative
Handled client inquiries and coordinated delivery schedules to meet service-level agreements.
Customer Service Representative
Provided high-touch customer care and navigated complex inquiries as part of the Florida Blue CS support and omnichannel chat operations.. Guided members through health insurance benefits, claims verification, eligibility, and pharmacy services.. Resolved complex service and logistics issues using Salesforce CRM and coordinated with sales executives.