Experienced project manager specializing in technology projects with a proven track record of successful deliveries and process improvements.
Led project planning, execution, and delivery across various technology initiatives.
Facilitated communication between technical teams and clients to ensure project alignment.
Supervised multidisciplinary teams to maintain productivity and project quality.
Identified areas for workflow enhancements and implemented new procedures.
XYZ Magazine “Architecture, Art, and Design”
Community management, Creative consulting, Graphic design, Social media management
JULYO’S “Sophistication in Dressing”
Action plan (advertising strategies), Marketing plan (market research), Creative consulting, Social media management, Collaboration in graphic design, Community management
MARKETING & LOGISTICS CONSULTING
Content creation, Corporate image consulting, Rebranding, Community management, Customer service program development, Social media management, Marketing strategy development, Corporate communication planning
CERVERCERÍA BOLIVIANA NACIONAL “CBN”
Action plan development (advertising strategies), Marketing plan (market research for Core Plus & Above brands), Trade marketing (point of sale management), Supply chain management, Negotiation and conflict management
High School Diploma
Bachelor’s Degree
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Managed project budgets, monitored expenses, and optimized resource allocation.
BANCA FAMILIA – La Promotora EFV
Action plan development (advertising strategies), Marketing plan (market research), Creative direction, Customer satisfaction and experience dashboards, Satisfaction analysis and purchasing trends, Real-time analytics (NPS, CSAT, CES), Future-state customer journey mapping, Employee happiness management, Financial education programs, Corporate social responsibility (CSR), Advertising and promotional campaigns, KPI analysis for operational decision-making, Effective call center implementation, Call center performance evaluation and monitoring
MARKETTECH CONSULTING
Made cold calls to war veterans in the USA., Promoted refinancing solutions., Scheduled appointments with advisors., Maintained clear, empathetic, and professional communication., Successfully handled objections., Kept detailed records in English using CRM.
DIAMOND SOLAR
Made cold calls to homeowners in the USA., Effectively presented solar benefits., Qualified leads and scheduled appointments., Handled a high volume of daily calls with results., Used clear and persuasive communication in English., Maintained accuracy using CRM systems.
MARKETTECH CONSULTING
Provided customer support in English for mobile services., Activated accounts, processed payments, and managed top-ups., Handled tickets, calls, and follow-ups., Resolved issues quickly and courteously., Fostered customer loyalty through personalized service., Maintained consistent quality and satisfaction metrics., Proficient in multiple systems and procedures., Delivered comprehensive and personalized support to mobile service customers enrolled in government assistance programs (ACP)., Collaborated with multidisciplinary teams to improve customer experience and operational efficiency., Adapted quickly to product updates and policy changes to provide accurate information.
