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Adrian
Senior IT Recruiter with diverse experience in tech hiring and client support
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Competencias
Applied in managing end-to-end hiring processes for technical roles and diverse staffing needs.
Provided technical assistance and client communication across B2B and B2C platforms in multiple markets.
Conducted onboarding and training for hotel and travel clients on SaaS systems, enhancing user adoption.
Maintained high client satisfaction through tailored support and bespoke concierge services.
Managed reservations, billing, and guest services at luxury hotel, ensuring guest satisfaction and service quality.
Educacion
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Resumen
Professional with comprehensive experience in technical recruiting, SaaS onboarding, and client service management in diverse sectors.
Logros Clave
- Managed full-cycle recruitment for global clients, filling 30+ technical roles quarterly across LATAM and US.
- Reduced time-to-fill by 20% through sourcing and headhunting niche tech profiles, including AI/ML and data engineers.
- Onboarded and trained over 100 hotel clients on SaaS systems, improving onboarding efficiency by 25%
Experiencia
Senior IT Recruiter
Managed full-cycle recruitment for global clients, filling 30+ technical roles quarterly across LATAM and US., Sourced and headhunted niche tech profiles (AI/ML, full-stack, data engineers), reducing time-to-fill by 20%., Partnered with hiring managers and sales teams to define role requirements...
Technical Recruiter – LATAM/US
Partnered with HR and stakeholders to build diverse tech teams for regional and US-based clients., Conducted structured interviews and technical screenings, ensuring quality-of-hire improvements., Delivered market insights and hiring trend reports, guiding hiring decisions., Achieved 100%...
Customer Care Specialist (Brazil & Australia Markets)
Supported B2B and B2C clients across two regions via phone, email, and chat, resolving 50+ tickets daily., Delivered technical support for proprietary booking systems and platforms, increasing customer satisfaction scores.
Customer Coach (Remote Onboarding & Support)
Onboarded and trained hotel clients on SaaS systems, handling 100+ new accounts in 8 months., Provided multilingual product support (EN/ES), reducing onboarding time by 25%., Created help content and guides, boosting client self-service usage.
Senior Lifestyle Manager
Delivered bespoke concierge services to HNW and corporate clients, consistently exceeding service KPIs., Anticipated and resolved client needs across luxury, travel, and entertainment sectors.
Front Desk Manager
Managed reservations, billing, and front desk operations, handling 100+ guest check-ins weekly., Implemented service improvements that boosted guest satisfaction ratings by 15%.
Senior Account Manager (Corporate Travel)
Oversaw 20+ global corporate accounts (e.g., Walmart, UCLA, Toys R Us)., Customized online booking tools (Sabre, GetThere) and trained client admins, improving adoption rates.
Technical Recruiter & Support Roles
Recruited technical and customer support staff for Sabre’s LATAM call center., Supported travel agents with Sabre systems, managing ticketing, exchanges, and troubleshooting.