Adrian - Retail Representative at Results CX Mexico

Adept at diagnosing issues and implementing effective solutions across diverse scenarios.

Proven ability to communicate clearly and effectively with clients and team members in bilingual settings.

Skilled in addressing customer needs and ensuring positive interactions to foster loyalty.

Experienced in troubleshooting technical issues remotely and providing timely resolutions.

Currently in the 90 day training period in the retail department, where a lot of primary concerns are handled and resolved., Responsible for creating cases and providing the proper resolution for the customers' specific issues, in a reasonable time period.

Provided Loan Estimations according to each state’s interest rates (Annual, Monthly, Daily)., Clarification on loan terms and conditions., Appropriate Documentation Scanning., Calculations on paying amounts according to customers' financial needs.

Warehouse management procedures, being the core of manufacturing and supply chain operations., Storage of materials used to manufacture boxes and containers made out of cardboard., Organizing finished products in specified locations within the facility., Tracking of goods being relocated from warehouse to different locations, picking, receiving and sorting out arrivals of either returns of orders, raw materials or any other product used in production., Data control required updating information frequently from shipments, new stocks, re-ordering services and products, and maintaining a fluid efficient management system., Transportation planning included coordination and constant communication with other departments.

Generated sales for third party Health Insurance companies for US senior citizens, who needed upgrades on their Medicare or Medicaid plans., Target leads were cross-examined to identify additional health plan covering., Database and customer file administration., Interpretation, when necessary, to Spanish speaker customers.

Diagnosing the innumerable causes of signal deficiency from the customers' standpoint., Troubleshooting remotely consisted of running several indications to reestablish signal., Client interaction for Tech Support, Upgrading Services, Cancellations, Payments/Transactions, Standard Operating Procedures, Scheduling New Installations/Tech appointments and Sales Techniques Implementations.