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Adriana

Customer Service Agent with 2+ years of support and communication expertise

Contacto

Tegucigalpa, Francisco Morazán Department, Honduras
Disponible en CazVid
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Competencias

Customer SupportIntermediate

Provided assistance to customers, resolving issues and answering inquiries effectively.

Effective CommunicationIntermediate

Ensured clear and professional communication with customers to facilitate issue resolution.

Critical ThinkingIntermediate

Applied analytical skills to assess customer needs and provide suitable solutions.

Interaction ManagementIntermediate

Managed customer interactions efficiently, ensuring smooth communication flow.

Time ManagementBeginner

Prioritized tasks effectively to handle incoming customer inquiries within designated timeframes.

Educación

Bachelor's degree
Instituto Tecnológico Nuevo Milenio
Licenciatura
Universidad Nacional Autónoma de Honduras

Idiomas

EspañolNativo
InglésAvanzado / Alto

Resumen

Dedicated call center agent experienced in managing customer inquiries and delivering high-quality support.

Logros Clave

  • Handled diverse customer inquiries, providing effective solutions and ensuring satisfaction
  • Managed customer interactions across multiple platforms, maintaining high service standards
  • Developed strong communication and problem-solving skills through consistent role responsibilities

Experiencia

Call Center Agent

Teleperformance
10/2023 - 10/2024

Responsible for handling customer inquiries, providing information about products and services, resolving issues, and ensuring customer satisfaction through effective communication.

Call Center Agent

24x7 English
4/2022 - 4/2023

Managed customer interactions, provided support and assistance, and maintained a high level of customer service while addressing inquiries and concerns.

Habilidades

Customer SupportEffective CommunicationCritical ThinkingInteraction ManagementTime Management
Publicado en CazVid - 3 jul 2025
Ver más Servicio al Cliente en TegucigalpaIn English
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