Customer Service and Sales Professional | CazVid

✨ Screen 100+ resumes in minutes with 90% accuracy

Get Started!
Log In
cazvid logo

✨ Screen 100+ resumes in minutes with 90% accuracy

Get Started!
Log In
cazvid logo
Post a Job for Free
Adriana Roa's avatar
Contact Now

Adriana Roa

Bogotá, Bogota D.C., Colombia

Sales & Quality Analyst with 5+ years of customer service expertise

  • Provided personalized financial product advice at Bancolombia
  • Monitored call quality and developed improvement plans at Colombian Outsourcing Solutions
  • Managed client follow-up and retention strategies in banking sector
Customer Relationship Management
Advanced
Applied interpersonal skills to establish trust and retain clients in financial services.
Sales & Negotiation
Advanced
Utilized persuasive communication and objection handling to close sales successfully.
Quality Assurance & Process Improvement
Intermediate
Monitored and analyzed service quality metrics, proposing actionable improvements.
Data Analysis & Reporting
Intermediate
Created management reports and dashboards to inform decision-making.
Teamwork & Leadership
Intermediate
Collaborated across teams to implement plans and enhance service delivery.

Languages

Inglés
A2
See Full Skillset on CazVid
Enero 2019 - Marzo 2025
Asesora Comercial
Bancolombia
Venta de productos financieros y asesoramiento comercial, identificando oportunidades de negocio para mayor captación de clientes., Asesoramiento personalizado brindando alternativas al cliente para elegir mejores opciones de acuerdo con su perfil financiero., Seguimiento postventa y fidelización de clientes., Atención de incidencias y resolución de reclamos de manera efectiva., Evaluación de riesgos y condiciones para aprobación de productos financieros.
Septiembre 2016 - Mayo 2018
Analista de Calidad
Colombian Outsourcing Solutions
Monitoreo de llamadas para garantizar estándares de calidad en el servicio., Retroalimentación, seguimiento, propuestas de mejora y cumplimiento de indicadores de gestión., Elaboración de informes de gestión y propuestas de optimización de procesos., Creación de planes de acción en conjunto con las áreas de servicio.
View Complete Work History
🎓
Universidad Politécnico Gran Colombiano
Profesional
Completed 2024
See Education & Certifications
✨

Personality Is Everything!

Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.

Go to CazVid

Share Adriana Roa's Profile

2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

Contact Us | Careers

Follow & Share
Download
button download App Store
button Google Play app store
Employers
Candidates
Recruiters
Resources

© 2025 CAZVID LLC | Privacy Policy and Terms & Conditions

Choose Your Path

Login to Desktop App
Post a Free Job Listing
Job Seeker

Apply to jobs with just one click! Create your video resume and apply to jobs with just one tap from your mobile device.

cazvid.app.link

The CazVid app is available in the App Store and Google Play

X close

Choose Your Path

Apply to jobs with just one click! Download the CazVid app to search and apply to jobs. Record and post your video resume.

button download App Store
button Google Play app store
Hiring?
Post a Free Job Listing
Hiring Manager / Recruiter

Access our AI-powered platform to find and match with top talent instantly on your laptop or desktop browser (not available on mobile.)

Go to Desktop Login
(not mobile optimized)