Experienced in healthcare support, insurance processes, and HR data management, with a focus on quality service and process improvement.
Handled medical credentialing guidance and dispute resolution for healthcare providers.
Managed medical authorizations and analyzed medical information for insurance coverage at Auxis.
Resolved employee inquiries, processed HR documents, and maintained data accuracy in Workday.
Streamlined process workflows for medical authorizations and HR operations, improving efficiency.
Concentrix Costa Rica
Guidance to doctors on internal medical credentialing., Dispute resolution between the medical provider and the insurance company., Protection of providers information according to internal and governmental processes.
Auxis Costa Rica
Emergency admissions case management., Analyze the medical information and determine coverage for each patient., Meet the required SLA ́s.
Auxis Costa Rica
Management of medical authorizations., Gather information on specific insurance companies for continuous process improvement., Optimization of time management to effectively handle each scenario.
Uber
Apply problem-solving skills to resolve employee inquiries, disputes and escalations using appropriate channels., Meet and exceed daily productivity metrics, keep account of the queue SLA., Provide support to +70 employees per day.
Data Analysis technical career
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Applied problem-solving skills to facilitate dispute resolution and employee support activities.
Uber
Maintain and update data within Workday, ensuring a high degree of accuracy., Process mass data change requests (Entity Change, Re-orgs, Acquisitions, Creation of Supervisory Org)., Generate contracts, offer letter documents, addenda, and other related documents as required.