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Agathe
Front Office Rooms Division
Contacto
Competencias
Demonstrated experience with Microsoft Office.
Demonstrated experience with StayNTouch.
Demonstrated experience with Opéra.
Demonstrated experience with Opéra Cloud.
Demonstrated experience with Mews.
Educación
Idiomas
Resumen
Front Office Rooms Division open to new opportunities
Experiencia
Assistant Hotel Manager
Team management (30 staff), scheduling, staff supervision, daily briefings. Monitoring performance indicators, cash control, month-end closing, invoicing, and orders. Ensuring compliance with hygiene standards and internal procedures. Handling complaints and monitoring customer satisfaction. Supervision of daily operations (front desk, restaurant, seminar rooms)
Front Desk Agent / Concierge
Personalized guest reception in a 5-star hotel. Management of check-ins/check-outs, payments, and reservations. Telephone reception and handling of booking requests. Organization of customized guest requests. Coordination with various departments. Management of VIP requests, anticipating guest needs, and monitoring satisfaction. Handled guest complaints
Front Desk Agent
Welcome and assist a high-end international clientele. Manage check-in and check-out procedures. Handle reservations and guest requests. Handle and follow up on guest complaints. Ensure compliance with ***** quality standards and procedures
Front Desk Agent
Welcome and assist an international clientele within a luxury 5-star resort. Manage guest check-ins and check-outs. Handle personalized requests and provide dedicated assistance to VIP guests. Coordinate with various hotel departments to ensure a seamless guest experience. Monitor guest satisfaction and handle complaints professionally