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Customer Support & Asset Management Specialist at WatuCredit
Contacto
Competencias
Expertise in handling client inquiries, resolving issues, and ensuring positive customer experiences.
Skilled in building and maintaining strong relationships with clients and corporate partners.
Proficient in promoting services, onboarding clients, and executing marketing campaigns.
Experienced in processing legal and asset transfer documents with attention to accuracy and compliance.
Educacion
Idiomas
Resumen
Dedicated customer support officer with over 5 years of experience in client relations, asset transfer processes, and sales. Skilled in building relationships, resolving complex issues, and supporting compliance to improve service delivery and operational workflows.
Logros Clave
- Resolved client inquiries efficiently, ensuring high customer satisfaction and timely issue resolution.
- Managed asset ownership transfer processes, liaising with NTSA and dealerships to reduce delays.
- Built strong client relationships and increased service usage through proactive sales and marketing efforts.
- Maintained accurate records and supported compliance, improving operational efficiency.
Experiencia
Customer Support Officer
Handled daily client inquiries through calls, emails, and walk-ins while ensuring timely resolution.. Provide front desk reception services and maintain a welcoming environment.. Process documentation, assist clients with account setup, and coordinate with departments to ensure smooth service delivery.. Work effectively under pressure while maintaining professionalism.
Special Project Officer–Asset Ownership Transfer
Managed client requests and followed up with internal teams to resolve delays.. Handled escalated issues and ensured customer satisfaction.. Maintained accurate records and supported compliance processes.
Sales Executive
Built strong relationships with corporate clients and promoted company services.. Assisted in onboarding clients and drivers, supported customer inquiries, and contributed to increased service usage.
Sales & Marketing/Call Center Agent
Handled customer inquiries, onboarded clients, and supported marketing activities.. Maintained good client relationships and ensured customer retention.
Volunteer
Supported community outreach programs and assisted in coordinating activities related to health, governance, and entrepreneurship.
CUSTOMER SUPPORT OFFICER & RECEPTION ASSISTANT
Handle customer inquiries, follow-ups, and issue resolution through calls and walk-in support.. Process logbook requests and ownership transfer documentation.. Assist clients in opening and managing NTSA TIMS accounts.. Verify loan status information using internal systems.. Coordinate with dealerships and NTSA to ensure timely logbook transfers.. Manage reception duties including ticketing requests, customer assistance, and document verification.. Ensure proper filing and release of client documents and physical logbooks.
SPECIAL PROJECT OFFICER – ASSET OWNERSHIP TRANSFER
Processed logbooks for insurance and finance departments.. Liaised with NTSA and dealerships regarding overdue logbooks.. Handled escalated customer queries to ensure customer satisfaction.. Processed affidavits for duplicate number plate applications.. Maintained accurate documentation and records.
SALES EXECUTIVE
Promoted company services and onboarded drivers and clients.. Built and maintained relationships with corporate clients.. Conducted brand awareness campaigns and sales visits.. Trained drivers and clients on product usage.. Coordinated ride requests through the call center.. Ensured client retention through regular follow-up and support.
SALES & MARKETING / CALL CENTER AGENT
Conducted sales and marketing activities to increase brand visibility.. Onboarded drivers and supported customer acquisition.. Followed up with drivers and clients to improve service delivery.. Assisted in customer retention and relationship management.
VOLUNTEER
Supported community projects on health awareness, entrepreneurship, peace, and governance.. Assisted in monitoring and evaluating community programs.