Experienced in managing call center operations, performance metrics, and team coaching with a strong entrepreneurial background.
Provided exceptional support and resolved inquiries across banking and customer service roles.
Supervised call center teams and managed performance metrics to ensure operational excellence.
Delivered coaching, supported team development, and improved service quality.
Founded and managed a falafel business, handling finances, marketing, and customer relations.
Teleperformance
Lead fraud prevention and support operations within the call center., Ensure adherence and compliance among specialists handling fraud-related inquiries., Track and manage performance metrics including AHT, ACW, hold time, and complaint rate., Deliver ongoing coaching and performance feedback to...
Teleperformance
Supervised daily operations in the RCS English customer service call center., Ensured team performance by monitoring key metrics such as AHT, hold time, and complaint rate., Maintained schedule adherence among specialists to ensure consistent service levels., Provided coaching and support to agents...
Teleperformance
Deliver exceptional customer service, addressing inquiries, resolving issues, and providing information about banking products and services., Handle account maintenance tasks, process transactions, and ensure compliance with banking regulations.
What the Falafel
High School Diploma
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