Operational Excellence Coach with experience in customer service, data management, and team collaboration. Skilled in report generation and client communication, with a proactive approach to supporting store operations and customer accounts.
Collaborated with colleagues to ensure operational standards and customer satisfaction.
Effectively explained complex information to customers and supported store staff via email.
Generated reports and maintained data records using Excel for operational oversight.
Assisted customers with payments, explained financial terms, and managed accounts.
AUXIS
Give various stores guidance on upholding the brand's standards., Generate reports., Keep track of all the data in Excel., Provide email support to the store managers.
SERVICE FIRST
Assist customers with their payments, explain the loan's interest rate., I manage delinquent accounts.
COLEGIO DE LIMON DIURNO
TÉCNICO DE DISEÑO GRAFICO Y EXPERIENCIA DE USUARIO
HIGH SCHOOL DIPLOMA
Conversational English Certificate
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Utilized Microsoft Office tools to support reporting and communication tasks.
