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Customer Associates
Demonstrated experience with FLEXIBLE.
Demonstrated experience with POSITIVE ATTITUDE.
Demonstrated experience with DISCIPLINED.
Demonstrated experience with ADAPTIVE.
Demonstrated experience with PASSIONATE.
Professional profile
Respond to customer inquiries via phone.. Process order returns, exchanges, payments and account updates.. Listen to concerns, handle complaints and provide clear explanation.. Documents interaction and maintain detailed records in CRM system.. Monitor customer satisfaction and relay feedback to internal teams.. Maintain up-to-date product and policy knowledge.