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Alan
Sales and Customer Service Specialist with 6+ years in telecom, finance, and real estate
Contacto
Competencias
Utilized cold calling and negotiation skills to persuade clients and promote products across various roles.
Provided support for billing, account management, and transaction issues in telecom and financial services.
Effectively prioritized tasks and managed schedules, especially in roles involving logistics and follow-ups.
Maintained high levels of organization to coordinate sales efforts, promote services, and manage client information.
Educación
Idiomas
Resumen
Experienced in customer support, sales, and logistics, with a strong focus on client satisfaction and process efficiency.
Logros Clave
- Conducted property research and follow-up calls to facilitate property sales at Top Value Agents.
- Provided comprehensive customer account support, resolving billing, service upgrades, and location changes at Comcast.
- Managed logistics, promoted products, and negotiated sales terms as a driver and sales facilitator at Pasteurizadora de Baja California.
Experiencia
I would cold call people to convince them to sell their properties, and if owner agrees to hear a cash offer, do research on the property and follow up to convince the owner to sell as soon as possible.
I would receive incoming calls from Comcast customers and help them with any problem related to their account from billing, upgrade or downgrade their service, change service to another location, any related issue or questions regarding their account.
I was a driver and I was in charge of driving to a different city which was around 6 hours away to pick up the product and get back to my city to deliver it., I was also in charge of promoting the service, elevating the sales, making sure the product was in the best conditions possible, prices always updated, and negotiating with the managers of the stores as a way of elevating the sales.
I used to call people to convince them to refinance their mortgage with us at a better rate and try my best to convince them on the first call and if needed to schedule a call back to follow up and transfer the call to one of our specialized associates to help the client refinance their mortgage.
I used to work for Western Unión customer service line I would help customers change the location where they needed their funds to get picked up or change the receiver’s name and also help them out with any other inconvenience they were experiencing, like finding a location to send/receive funds or check the status of the money transfer.