Demonstrated experience with Call Handling.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with CRM Tools.
Demonstrated experience with Active Listening.
Root Insurance
Administrative process management in bilingual environment (English-Spanish), ensuring legal compliance., Handling inbound and outbound calls to assist policy holders with coverage inquiries, claims and policy updates.
Western Union, Teleperformance
Created customized email responses to address specific customer needs, ensuring personalized and effective communication., Offered technical support and troubleshooting assistance guiding customers through problem-solving steps.
Affirm, Alorica Contact Center
Execute client operating standards internally and to client., Analyze operational outcomes and develop actions plans to ensure optimal performance is delivered.
Amazon, Alorica Contact Center
Assisted customers with placing orders, processing returns, and managing accounts, ensuring smooth and efficient customer service experience., Respond to customers questions on a polite and timely manner gaining a customer satisfaction.
Bachelor’s Degree
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