Albert - Customer Service Representative Bilingual

Demonstrated experience with Empathy.

Demonstrated experience with Active Listening.

Demonstrated experience with Microsoft Office package: Microsoft Word, Excel, PowerPoint, Visio.

Demonstrated experience with Typing skills 54 WPM.

Providing excellent services to customers. Submit claims for their property due to the hurricane Milton, Helene by using empathy to acknowledge their loss, active listening by documenting all details for their situation. Submitting claim owner activity to their adjuster for further action to their claims, such as any modification on their property address. Submitting escalation active to their supervisor for existing claims when their adjusters become unresponsive or they need to connect with someone else different from their adjuster; Providing updates for existing claims. Transferring calls directly to adjusters, supervisors by using a three-way call or conference. Documenting all action taken for every call, including first and last name of the caller, best call back number, reason for the call, all action taken. Transferring calls to other parties such as policyholder inquiries. Assisting supervisor or adjuster during conference call with customers by translating in order to have a better communication. Answering all questions regarding our company by using our resources to provide correct information to customers

Answer inbound calls in a calm and professional manner from stranded Vehicles. Dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging. verify coverage taking payment, completing data capture form handling complaint. Using my active listening empathy and my proven skills to make sure the customer's needs have been met. Applying my mapping skills active listening skills qualities, and experience to locate the customer's address when needed as well contact service provider to confirm the ETA and make sure customer satisfaction has been met

Providing excellent services to customers. Submit claims for their property due to the hurricane Milton, Helene by using empathy to acknowledge their loss, active listening by documenting all details for their situation. Submitting claim owner activity to their adjuster for further action to their claims, such as any modification on their property address. Submitting escalation active to their supervisor for existing claims when their adjusters become unresponsive or they need to connect with someone else different from their adjuster; Providing updates for existing claims. Transferring calls directly to adjusters, supervisors by using a three-way call or conference. Documenting all action taken for every call, including first and last name of the caller, best call back number, reason for the call, all action taken. Transferring calls to other parties such as policyholder inquiries. Assisting supervisor or adjuster during conference call with customers by translating in order to have a better communication. Answering all questions regarding our company by using our resources to provide correct information to customers

Provided friendly and professional customer service in a fast-paced environment.. Assisted customers with questions, concerns, and product information.. Resolved customer issues efficiently while maintaining a positive customer experience.. Handled cash and card transactions accurately using POS systems.. Maintained clean and organized work areas to support daily operations.. Communicated effectively with customers and team members to ensure smooth service.. Assisted customers in person and over the phone with orders and general inquiries.. Demonstrated strong problem-solving and multitasking skills during busy hours.. Built positive relationships with customers through attentive and respectful service.

Answer inbound phone calls, emails, or chat messages from patients, members, or healthcare providers.. Assist with health insurance benefits, eligibility, and coverage questions.. Schedule, reschedule, or cancel patient appointments.. Verify patient information and update medical records.. Explain billing statements, payment options, and insurance claims.. Process referrals, authorizations, and pre-certifications when required.. Resolve customer complaints and escalate complex issues to the appropriate department.. Document customer interactions accurately in electronic health record (EHR) or customer relationship management (CRM) systems.. Maintain confidentiality of patient information in compliance with privacy regulations such as HIPAA.. Coordinate with physicians, nurses, insurance companies, pharmacies, and other healthcare professionals.