Skilled in telecom operations, customer support, candidate sourcing, and travel coordination, with a focus on delivering high-quality service and engaging diverse audiences. Experienced in managing technical projects and fostering cross-cultural collaboration across the US, Canada, and Costa Rica.
Provided technical support and customer assistance for Triple Play services, ensuring high customer satisfaction.
Handled deployment and activation of enterprise network services including SD-WAN, routing, and wireless solutions.
Built relationships with healthcare professionals, sourcing suitable candidates and negotiating contracts to meet staffing needs.
Led tour groups and international volunteer programs, organizing activities and ensuring engaging, educational experiences.
NearLinx – Bulls Eye Telecom, Windstream, USA
Responsible for all aspects of coordinating internal and vendor dispatches necessary for the installation or repair of voice and data services., Responsible for activating network services involving SD-WAN, routing, switching, and wireless for enterprise clients across the USA and Canada.
Lexx Healthcare
Built and maintained strong relationships with healthcare professionals and clients, aligning talent with staffing needs in a fast-paced, high-demand environment., Consistently met and exceeded placement goals by leveraging persuasive communication, active listening, and objection-handling...
Costa Rica Monkey Tours
Led diverse groups through Costa Rica’s most iconic and visited destinations, enhancing their experience with engaging storytelling and active participation in adventures such as hiking, white-water rafting, zip-lining, and exploring national parks.
Real Gap/ItoI
English Executive for Service Centers
Technical English for Service Centers
Tourist Guide (Guía de Turismo Local)
CCNA Module I.II
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Facilitated communication and teamwork among diverse groups in travel, volunteer programs, and work environments.
Guided and coordinated international volunteers from the UK, Europe, and the USA during a four-week program focused on sea turtle conservation and construction projects., Backoffice assist the booking crew during the Low/Green seasons (Basic Knowledge on Sabre GDS Tool)., Led participants through a...
Convergys Costa Rica
Provide Customer service and technical support, customer assistance to Triple Play customers.
