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Alejandro
Sales Support Specialist with diverse experience in logistics and customer service
Contacto
Competencias
Utilized SAP for invoicing, contract management, and error troubleshooting in sales support activities.
Handled customer inquiries, resolved complaints, and maintained high customer satisfaction across roles.
Managed warehouse operations including labeling, loading/unloading, and delivery of goods.
Built strong relationships with clients and vendors, facilitating effective information exchange and support.
Utilized Word, Excel, and PowerPoint for documentation, reporting, and presentations.
Educacion
Idiomas
Resumen
Experienced in sales support, customer service, and warehouse operations with strong technical skills in SAP and MS Office. Proven ability to manage multiple tasks efficiently, build client relationships, and optimize logistical processes.
Logros Clave
- Processed over 100 vendor inquiries daily, managing serial numbers, licenses, and tracking information to support sales operations.
- Created and modified service contracts and purchase orders in SAP, ensuring efficient billing and error resolution.
- Built strong client relationships through effective communication and service, increasing customer satisfaction.
Experiencia
Sales Order Support
Worked with many vendors such as LG, Samsung, Cannon, HPE, Cisco, Dell, Apple, and many more., Received over 100 emails a day from the sales department and sometimes calls, to obtain information from our vendors like serial numbers, licenses, tracking numbers, ETA's so sales will provide...
Front Desk
Registered guests, checked in and checked out, made reservations, handled cash, cashier cuts, sold tours and provided forecasts., Demonstrated respect, friendliness and willingness to help wherever needed., Resolved problems, improved operations and provided exceptional service.
Business Development Executive
Made calls to the UK and sent white papers and verified prospects information., Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Warehouse Support, Driver, Forklift Handling
Administered labeling goods, accommodated loading and unloading of containers with a forklift, delivered merchandise to customers, got packages ready for shipping and got material for production., Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Representative Agent
Communicated with clients and customers to gather, provide and share updated information on products and services., Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business., Increased customer satisfaction by addressing and resolving...
Warehouse Support, Driver
Administered labeling goods, entered material into the system, accommodated loading and unloading of containers and delivered merchandise to customers.