Demonstrated experience with Active Management.
Demonstrated experience with Team Collaboration.
Demonstrated experience with Customer Service.
Demonstrated experience with Microsoft Office.
Intouch CX
Educated customers about billing, payment processing and support policies and procedures., Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences., Answered customer telephone calls promptly to avoid on-hold wait times.
Alorica
In charge of a group between 10 to 15 agents, providing support and development to ensure quality and efficiency in every customer interaction., Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations., Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members., Evaluated team member performance and productivity, provided feedback and implemented corrective actions., Completed bi-weekly payroll for 10 to 15 employees.
Quality Check IT
Prepare, assign and monitor Translation and DTP projects., Collaborated closely with different stakeholders to align project objectives with strategic company initiatives., Verified high quality delivery and conformance to specifications before submitting to clients.
Business Administration
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Demonstrated experience with Plunet.
Global Lingo
Managed Localization projects to a range of global clients, ensuring excellent customer service and ensuring client satisfaction.
Justpoint
Collect information from potential clients., Help to ensure that cases are assessed efficiently and accurately., Maintain direct communication with clients to provide updates on their cases.
