Experienced customer service professional skilled in medical support, sales, appointment setting, and telecom operations across diverse environments.
Provided support through inbound and outbound calls, handling billing, coverage explanations, and appointment scheduling.
Effectively managed inbound and outbound calls, transferred calls, and communicated complex information with patience and understanding.
Proficient with Word, Excel, Outlook, and specialized systems like Go to connect for client and medical support tasks.
Performed cold calling, appointment setting, and provided sales support in various sectors including roofing, solar, and auto warranties.
Teleperformance
Take payments, Discuss why Bill is high, Send orders to disconnect electricity for nonpayment., Work with medicade, Explain the coverage customer has., Outbound calls, What hospital can they be covered by medicade
Diploma
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Handled diverse functions such as medical support, billing, appointment scheduling, and switchboard operations in dynamic environments.
