Alej - Data Analyst with 5+ years of experience in financial services

Utilized advanced analytical tools to interpret complex datasets and support decision-making.

Designed and maintained SQL queries to extract and manipulate data efficiently from large databases.

Created dashboards and reports to visualize data insights for various stakeholders.

Managed a small team of analysts, coordinating tasks and ensuring quality deliverables.

Coordinated the Helpdesk department, providing technical support to clients and supervising the GPS monitoring team., Supervised staff performance, handled customer inquiries, and ensured smooth operation of tracking and inventory systems., Maintained accurate data and contributed to improving service efficiency and customer satisfaction., Collaborated on process optimization and implementation of best technical support practices.

Supervised video surveillance systems, Managed alarms and security reports

Supervised and coordinated a multicultural team, ensuring compliance with quality, safety, and service standards., Managed food and beverage areas while maintaining high levels of customer satisfaction., Led and trained staff on safety and hygiene protocols., Assisted in process improvements and managed operations during peak season.