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Alejandra
Customer Service Agent at Concentrix
Contacto
Competencias
Proficient in handling customer inquiries, resolving issues, and providing exceptional support across multiple channels.
Skilled in clear, professional communication tailored to diverse audiences and complex situations.
Experience in cold calling, product promotion, and customer engagement to increase sales opportunities.
Familiar with managing customer data, tracking interactions, and optimizing workflows using CRM tools.
Educacion
Idiomas
Resumen
Alejandra is a results-driven customer service specialist with extensive experience in hospitality, tourism, and corporate sectors. Skilled in client communication, account management, and digital platforms, she excels at enhancing customer satisfaction and operational efficiency.
Logros Clave
- Consistently delivered timely responses to customer inquiries, enhancing customer satisfaction.
- Managed account requests including cancellations and modifications, ensuring accurate and efficient service.
- Provided product activation support, improving user experience and engagement.
Experiencia
COSTUMER SERVICE AGENT
Timely response to account requests (cancellations, modifications and special requests), Calls and chats attention., Attend and assist customers with the activation of the products and related information, Provide information about payments as dates or charge amount, Technical assistance troubleshooting the app or devices to access the account or stream the content., Offer different plans and prices., Platforms management.
TOURISM SERVICE EXECUTIVE
Timely response to reservation requests (cancellations, modifications and special requests), Attention to affiliated agencies, Contact Hotels, Review of agency reports and alignment of statements in the internal system., Management of objections, platforms management
COMMERCIAL AGENT
Search for companies and segmentation of them., Records management, out-bound cold sales calls., Customer tracking., Management of objections, platforms management, Collection of personal data., Scheduling visits to sign contracts.
MANAGEMENT
Billing and order preparation., Review and monitoring of merchandise in the warehouse and out of stock., Payment of sales commissions., Updating of catalogs and price list., Entry of merchandise and costs., Accounting management., Scheduling payment to suppliers., Creation of advertising pieces on demand.
COMMUNITY MANAGER
Programming and writing content for publication on institutional websites and social networks, Management of a strengthening project to increase the reach of the audience through content adapted to the 'top-of-mind and top of heart', Edition of educational videos and interviews in different formats, Web Analytics, Writing papers for event coverage, Support in the design of graphic material, Translations from English to Spanish
AGENT COMMERCIAL – CUSTOMER SERVICE
Credit card sales and customer service: objection handling, platform management, personal data collection, inbound and outbound calls, and customer follow-up.
COMMERCIAL AGENT- CUSTOMER SERVICE
Sales and customer service, handling objections, platform management, registration and review of orders for shipment, personal data collection, receiving inbound calls and customer follow-up.
COMMERCIAL AGENT – CUSTOMER SERVICE POS
Customer service, sales of vacation plans, financial advice for payment, registration of flights and reservations on the platform, management of formats, contracts and portfolio, opening, expansion and monitoring of databases of potential clients and opening and closing of service points /sale.