Alejandra - Customer Service Professional with 5+ years of diverse industry experience

Delivered support through multiple channels, including calls and emails, ensuring customer satisfaction.

Assisted clients with insurance plan inquiries, claim verification, and resolving denied claims.

Supervised student progress, provided individualized assistance, and managed classroom activities.

Resolved technical issues related to billing, mobile plans, and product troubleshooting.

Maintained positive client relationships through clear communication and problem solving.

Providing comprehensive support to customers through phone calls and emails, Managing information related to orders, Processing refunds for delayed or undelivered products, Providing ongoing case follow-ups, Handling requests for order cancellations or modifications

Assisting and guiding members with inquiries regarding their insurance plans, Providing clear and accurate information about plan coverage, Verifying the accuracy of submitted claims, Assisting members with denied claims

Resolving technical problems, Addressing billing inquiries, Recommending mobile phones and plans

Overseeing students’ academic progress, Providing individualized assistance to students

Assisting clients with inquiries, Activating free trial subscriptions, Addressing billing concerns

Supervising the academic and behavioral progress of students, Planning and implementing educational activities