Alejandra - Freight Broker & Business Development Specialist with 10+ years in logistics

Over a decade of managing freight operations, client relationships, and logistics strategies.

Proven ability to generate leads, develop client portfolios, and identify new market opportunities.

Experience resolving technical issues, guiding customers, and maintaining high satisfaction levels.

Negotiated contracts and rate agreements with carriers, ensuring reliable service and profitability.

Provided technical assistance with smart devices, including troubleshooting and insurance claims.

Strategic account development, focusing on machinery, LTL Shipping, Platforms, Medical Devices, Dryage, Heavy Haul and Over dimension., Generated and managed sales leads, significantly increasing the customer base., Optimized logistics processes, resulting in higher operational efficiency and cost reduction., Identified new business opportunities and developed strategies to capture emerging markets., Increased customer satisfaction and loyalty through strategic relationship management., Managed diverse cargoes including perishable goods, machinery, and construction materials., Efficiently executed transportation solutions for large and challenging shipments., Established and fostered relationships with carriers, ensuring a reliable network for efficient cargo movement.

Developed a successful client portfolio through proactive lead generation, increasing the customer base., Provided timely shipping quotes, maintaining competitive and profitable rates., Negotiated contracts and rate agreements with carriers, ensuring reliable and punctual services., Coordinated cargo pickups and deliveries, ensuring punctuality and customer satisfaction.

Assisted customers in resolving technical issues with their smart devices, primarily mobile phones., Guided customers through insurance claims to repair or replace their devices., Cross-sold extended warranty protection products for eligible smart devices.

Updated students and research projects in front of the research vice-rectory., Mobilized staff to transport students between university & research farms, enabling comprehensive engagement with local wildlife habitat.