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Alejandra
Customer Service & Team Leadership with 5+ years in BPO Industry
Contacto
Competencias
Led teams and organized tasks to ensure smooth operational workflows.
Supervised a team of 15 agents, applying strategies to meet performance expectations.
Adjusted to role responsibilities and applied training knowledge proactively.
Utilized Microsoft Office to support daily operations and organization.
Educación
Resumen
Experienced in team supervision, operational support, and process organization within the BPO sector. Skilled in leadership, adaptability, and technical tools.
Logros Clave
- Progressed from Customer Service Associate to Supervisor, managing a team of 15 agents
- Led and organized operational tasks to facilitate smooth weekly activities
- Applied leadership training to proactively implement performance initiatives
Experiencia
CUSTOMER SERVICE ASSOCIATE
Worked as floor support, assisting supervisors by leading and organizing tasks to be completed throughout the week, with the goal of facilitating specific activities and ensuring smooth operations.
SUPERVISOR
Responsible for leading a team of 15 agents, utilizing various strategies to achieve the performance expectations., Applied knowledge gained from leadership training courses and proactively implemented initiatives.