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Alejandro
Customer Service & Operations Specialist with diverse experience in remote support, dispatching, and sales
Video resume
Contacto
Competencias
Skilled in remote customer support, resolving inquiries efficiently and enhancing client experience.
Experienced in scheduling, follow-up, and project management in real estate and repair services.
Proficient in B2B and B2C sales, with a focus on expanding client base and increasing sales campaigns.
Capable of managing billing, client follow-ups, and financial verification to ensure accuracy and compliance.
Basic knowledge of digital marketing strategies to support sales and brand awareness efforts.
Educacion
Idiomas
Resumen
Dedicated professional with expertise in customer service, operations coordination, sales, and billing. Proven ability to enhance client satisfaction, streamline processes, and boost sales in remote environments.
Logros Clave
- Provided effective customer support for government internet benefits, ensuring high customer satisfaction.
- Optimized technician scheduling and property follow-up, improving project coordination and turnaround times.
- Managed client follow-ups and billing processes, enhancing payment compliance and financial accuracy.
- Boosted sales through prospecting and campaign strategies, increasing B2B and B2C revenue.
Experiencia
Customer Service Representative – Remote
Answer calls from customers to provide support with different types of services regarding the internet benefit provided by the government., Use different systems such as Telgoo 5 to verify customer data and fill out excel or google forms depending on the type of customer support (Reactivations, cancellations, technical support, etc.) of their ACP government benefit.
Turns Dispatcher l – Remote
Coordinate and plan the programming of technicians for repair and remodeling of American real estate through emails and calls in English., Follow up on the properties under renovation through the buildertrend and fieldcomplete system to evaluate the term and items to work on.
Collection manager / Accounting and Billing Assistant
Perform follow-up to clients so that they comply with their payments in the CRM BUSINESS MANAGEMENT 3.0, Verify income and expenses of the company, apply withholdings and support in the billing of products.
Sales person
Sales control B2B and B2C., Search for new allies Prospects, Comply with sales standards., Boost sales per campaign.
Habilidades
Transcripcion del Video
Turns Dispatcher
Hi, good day, this is Alejandro, this is me, I'm from Peru, I'm Peruvian. I've been working for American companies since 2021. I work as a third dispatcher at USLega CCO, a company based in Atlanta, Georgia, and I work as a customer super representative at Pariqus VPO. I'm very responsible, I'm very proactive, I'm a problem solver, also I'm a dreamer, and I'm a fast learner. With a small training, I can do a good job.
Turns Dispatcher
Hi, good day. This is me, this is Alejandro. Thank you so much for the opportunity. I am 26 years old. I'm from Peru, I'm Peruvian. I have experience working with American companies since 2021 and I already have experience working as a Thurs dispatcher and thank you so much for this opportunity. I'm a fast learner. I'm very responsible, proactive. I'm very solved problem and I hope you take me into consideration. Thank you.
Turns Dispatcher
Hi, good day. I work as a turnstress patcher at ULLEGA CCO, a company based in Atlanta, Georgia. They were general contractors who specialized in home repairs for American real estate houses. And I had to follow all the process since we received the work order until the job is done. I had to speak with tenants, with technicians. I had to schedule technicians in the CRM. And I had to follow all the process until the job is done. This is my experience working as a turnstress patcher.