Alejandro - Account Manager with 8+ years in Customer Relations and Data Analysis

Applied effective communication skills in client management, team training, and bilingual interviews.

Developed engaging content for marketing and social media to increase engagement and lead generation.

Managed social media platforms, driving over 11,000 leads in six months through targeted strategies.

Coordinated team activities and supported logistics operations to ensure smooth workflows.

Resolved client and driver issues efficiently, managing disputes and operational challenges.

Managed client accounts, focusing on billing, retention, and troubleshooting to ensure high customer satisfaction., Assessed performance metrics and identified improvement opportunities as a Peer Assistant, contributing to team development., Delivered training and coaching sessions for new hires, helping them integrate effectively into the team.

Built an efficient database to organize and categorize new candidates for recruitment purposes., Led interviews in both Spanish and English to select candidates for upcoming hiring processes., Increased social media presence and generated over 11,000 new leads in 6 months through strategic marketing efforts.

Provided support to truck drivers by managing dispatch tasks, ensuring timely and accurate location sharing, and verifying proper documentation., Assisted drivers with payroll-related issues, including reporting payment disputes, accrediting reimbursements, and resolving payment concerns., Led a team of 3 to support drivers with fueling access and vehicle-related issues, ensuring smooth operations and efficient problem resolution.