Alejandro

Customer Care Representative (Call Center Operator)

Supported training, onboarding, and operational readiness of 100+ employees through structured learning sessions delivered in small-group formats to ensure individualized coaching.. Served as Subject Matter Expert (SME) and escalation support, reinforcing process adherence, accuracy, and productivity for frontline teams.. Co-designed and delivered learning sessions focused on process improvement, quality metrics, and individual performance standards.. Acted as a liaison between management, operations, and frontline teams, ensuring alignment during program launches, updates, and continuous improvement cycles.

Learning Expert Apprentice (Co-Trainer / Co-Facilitator)

Subject Matter Expert (Supervisor) – Top Performer

Learning Expert (Trainer & Facilitator for new candidates)

New Program Induction [LegalZoom Campaign]

General Manager & Operations Lead

Held full responsibility for end-to-end operations, including staffing, scheduling, training, compliance, and daily execution for a high-volume operation of 40+ employees, ensuring consistent service and operational continuity.. Led facility remodeling and operational launch, supervising vendors and capital expenditures while keeping the project on budget and on schedule, enabling full operational readiness without disruptions.. Designed and implemented operations manuals, performance controls, and reporting formats, increasing operational consistency and reducing execution errors across shifts and departments.. Rebuilt recruitment, compensation, and evaluation systems, resulting in an estimated 30–40% reduction in employee turnover and improved team stability.. Established preventive maintenance, hygiene, safety, and quality inspection programs, contributing to measurable productivity gains, improved employee engagement, and sustained compliance through structured standards and feedback loops.

Corporate Director of Operations

Planned and executed a centralized commissary program focused on product standardization, inventory control, and recipe development aligned with organizational needs.. Established distribution and supply processes to ensure consistent production and service across all locations.. Consolidated all standardization initiatives into the corporate operations manuals to support scalability and sales performance.

General Manager [E-2 Investor Visa]

Managed daily operations, staffing, compliance, and customer experience in a cross-border business environment.

Provided hands-on operational consulting to multiple organizations, focusing on cost control, labor efficiency, training, and systems implementation.

Founded and operated two businesses, overseeing all operational, financial, and people-management functions before successful sale.