Alejandro brings over two decades of comprehensive customer service experience across hospitality, telecommunications, and financial sectors. Skilled in communication, problem-solving, and sales, he excels in delivering exceptional customer experiences and building lasting relationships.
Extensive experience in delivering exceptional service, resolving concerns, and ensuring customer satisfaction.
Bilingual proficiency and active listening enable clear, empathetic, and effective customer interactions.
Proven ability to identify customer needs and promote products/services to maximize sales opportunities.
Skilled in quickly diagnosing issues and providing appropriate solutions in dynamic environments.
Marriott Vacation Club
Inbound calls. Qualify the customer and then offer them the vacation packages that they were eligible for. Objection and rebuttals. Creating sense of urgency. Provide them every detail about their vacation packages and explain them the terms and conditions
SiriusXM
COLD OUTBOUND calling. Sell digital platform subscriptions to pre-selected customers. Good tone of voice. Active listening. Objections and rebuttals. Explaining every needed detail about their purchase and obtaining verbal agreement to charge their credit or debit cards.
FIRSTSOURCE
Collections department soft-medium collections. Handling Credit Cards customers. Providing them the best option available to fit their needs. Taking payments. Payments arrangements/promises. Empathy. Showing the customers that their concerns are very important for us and we offer them the best way to solve any pending payment. Performed as a Trainer, teaching the product to the new hire agents. Developing the skills needed to fully perform the collections agents position. Develop new collection strategies to improve the overall performance of the team.
LICENCIATURA EN MEDICINA
EDUCACION MEDIA SUPERIOR
EDUCACION SECUNDARIA
Hello, my name is Alejandro Hernandez. I have over five years of experience in the call center industry. I have experience as a, it is called customer service, tech support, collections, as a dispatcher as well, and a roadside assistance. So you only have to get the call and also find a provider in the area and also send them to the required customer if he is under coverage with them.
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Capable of managing multiple responsibilities simultaneously across different customer service domains.
TELEPERFORMANCE
Making reservations for all the hotel chains around the world. Customer service, solve any kind of concerns about the parking cost, pet friendly property, smoking or non smoking room.
CCSI- Westlake financial
Customer service. Empathize with the customer. Providing all the information related to get a new autofinancing. Let them know all the terms and conditions to get a 2nd or 3rd one. Explaining them all policies and letting them know the percentage of downpayment required due to their Credit Score.
QUALFON MEXICO – ALLSTATE ROADSIDE ASSISTANCE
Customer service. Empathize with the customer. Helping them providing roadside assistance such as towing service, winching service, lockout service, jump start service.
AT&T CALL CENTER
Collections department soft collections. Handling AT&T customers. Providing them the best option available to fit their needs. Taking payments. Payments arrangements.
Marriott Contact Center
Making reservations for all the Marriott hotel brands around the world. Customer service, solving any kind of concerns about the parking cost, pet friendly property, smoking or non smoking room.
TELVISTA
Customer service. Telephone technical support. Take payments. Update information and everything related to the handling of cellphone lines for the US Company METRO PCS.
PRINCESS HOTELS & RESORTS
Different activities as some sports, football, volleyball, water aerobics, zumba, dance lessons. Performing at the night family shows, dancing and singing.
