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Alejandro
Customer Service Professional with 20+ years in Hospitality and Telecom
Video resume
Contacto
Competencias
Extensive experience in delivering exceptional service, resolving concerns, and ensuring customer satisfaction.
Bilingual proficiency and active listening enable clear, empathetic, and effective customer interactions.
Proven ability to identify customer needs and promote products/services to maximize sales opportunities.
Skilled in quickly diagnosing issues and providing appropriate solutions in dynamic environments.
Capable of managing multiple responsibilities simultaneously across different customer service domains.
Educacion
Idiomas
Resumen
Alejandro brings over two decades of comprehensive customer service experience across hospitality, telecommunications, and financial sectors. Skilled in communication, problem-solving, and sales, he excels in delivering exceptional customer experiences and building lasting relationships.
Logros Clave
- Consistently provided top-tier customer service across multiple industries, enhancing customer satisfaction and loyalty.
- Skilled in handling diverse customer needs, from reservations and technical support to collections and sales, demonstrating versatility.
- Effectively managed objection handling and upselling, contributing to increased sales and improved client engagement.
- Proven ability to empathize and build rapport, ensuring positive customer experiences in high-pressure environments.
- Leveraged multilingual skills to serve a broad client base, enhancing communication and service quality.
Experiencia
Bilingual Phone Agent
Inbound calls. Qualify the customer and then offer them the vacation packages that they were eligible for. Objection and rebuttals. Creating sense of urgency. Provide them every detail about their vacation packages and explain them the terms and conditions
Bilingual Phone Agent
COLD OUTBOUND calling. Sell digital platform subscriptions to pre-selected customers. Good tone of voice. Active listening. Objections and rebuttals. Explaining every needed detail about their purchase and obtaining verbal agreement to charge their credit or debit cards.
Bilingual Phone Agent
Collections department soft-medium collections. Handling Credit Cards customers. Providing them the best option available to fit their needs. Taking payments. Payments arrangements/promises. Empathy. Showing the customers that their concerns are very important for us and we offer them the best way to solve any pending payment. Performed as a Trainer, teaching the product to the new hire agents. Developing the skills needed to fully perform the collections agents position. Develop new collection strategies to improve the overall performance of the team.
Bilingual Phone Agent
Making reservations for all the hotel chains around the world. Customer service, solve any kind of concerns about the parking cost, pet friendly property, smoking or non smoking room.
Bilingual Phone Agent
Customer service. Empathize with the customer. Providing all the information related to get a new autofinancing. Let them know all the terms and conditions to get a 2nd or 3rd one. Explaining them all policies and letting them know the percentage of downpayment required due to their Credit Score.
Bilingual Phone Agent
Customer service. Empathize with the customer. Helping them providing roadside assistance such as towing service, winching service, lockout service, jump start service.
Bilingual Phone Agent
Collections department soft collections. Handling AT&T customers. Providing them the best option available to fit their needs. Taking payments. Payments arrangements.
Bilingual Phone Agent
Making reservations for all the Marriott hotel brands around the world. Customer service, solving any kind of concerns about the parking cost, pet friendly property, smoking or non smoking room.
Bilingual Phone Agent
Customer service. Telephone technical support. Take payments. Update information and everything related to the handling of cellphone lines for the US Company METRO PCS.
Entertainer A (Animador A)
Different activities as some sports, football, volleyball, water aerobics, zumba, dance lessons. Performing at the night family shows, dancing and singing.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hello, my name is Alejandro Hernandez. I have over five years of experience in the call center industry. I have experience as a, it is called customer service, tech support, collections, as a dispatcher as well, and a roadside assistance. So you only have to get the call and also find a provider in the area and also send them to the required customer if he is under coverage with them.