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Alejandro
Data Analyst with 4 years of experience in financial services
Contacto
Competencias
Performed comprehensive data analysis using Excel and SQL to support decision-making.
Written and optimized SQL queries for extracting and manipulating large datasets.
Created dashboards and reports using BI tools to visualize key performance indicators.
Used Excel for data cleaning, pivot tables, and advanced formulas to analyze financial data.
Resumen
Detail-oriented Data Analyst with 4 years of experience specializing in financial data management and reporting.
Logros Clave
- Developed and maintained dashboards for daily financial reporting, streamlining data presentation.
- Led data validation efforts reducing report discrepancies by 20%.
- Collaborated with cross-functional teams to implement new data collection processes.
Experiencia
Managed inbound billing calls for post-paid cellular plans, effectively resolving billing disputes and offering recommendations on programs to help customers manage their accounts., Provided comprehensive technical assistance for device activation, troubleshooting software issues, and guiding customers through insurance claim procedures., Identified and acted on opportunities to upsell new products and additional lines by leveraging current promotions.
Delivered technical support for Xfinity Home Security Systems, including reprogramming sensors and providing guidance on new device purchases.
Conducted outbound calls to clients to provide technical support, manage billing inquiries, and offer general customer service for online services.
Executed outbound cold calling to schedule appointments with qualified prospects.
Provided online support and sales, processing customer orders via both inbound and outbound calls., Managed the entire order lifecycle, including tracking, status updates, and follow-up on pending payments.
Reviewed and escalated incorrectly paid medical bills, ensuring accurate billing and payment.
Acted as a back-office support agent for hospital staff, creating and managing IT tickets using ServiceNow., Provided consistent follow-up to ensure timely resolution of all requests.
Managed credit and debit accounts, handled wire transfers, and provided online banking support.
Served as a multi-skilled agent handling billing, technical support, and customer retention for Comcast.