Detail-oriented Data Analyst with 4 years of experience specializing in financial data management and reporting.
Performed comprehensive data analysis using Excel and SQL to support decision-making.
Written and optimized SQL queries for extracting and manipulating large datasets.
Created dashboards and reports using BI tools to visualize key performance indicators.
Used Excel for data cleaning, pivot tables, and advanced formulas to analyze financial data.
AT&T - Mobility Sales and Services
Managed inbound billing calls for post-paid cellular plans, effectively resolving billing disputes and offering recommendations on programs to help customers manage their accounts., Provided comprehensive technical assistance for device activation, troubleshooting software issues, and guiding customers through insurance claim procedures., Identified and acted on opportunities to upsell new products and additional lines by leveraging current promotions.
Beliveo - InTouch
Delivered technical support for Xfinity Home Security Systems, including reprogramming sensors and providing guidance on new device purchases.
TATA Consultancy Services
Conducted outbound calls to clients to provide technical support, manage billing inquiries, and offer general customer service for online services.
CIENCE
Executed outbound cold calling to schedule appointments with qualified prospects.
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