Dedicated professional with extensive experience in insurance contracting and telecommunication customer support, skilled in process management and bilingual communication.
Implemented process management and organization of files, facilitating operational efficiency.
Utilized bilingual skills for appointment scheduling, customer interactions, and cross-functional communication.
Provided technical and non-technical support to clients, resolving issues and maintaining satisfaction.
Accurately entered and managed user data in support of billing, promotions, and client accounts.
CLAARO Insurance
Responsible for following guidelines according to the various scenarios that the insurance market could present to the agents on the process., Files and processes organizer: Maintaining the rhythm of work and communication between insurance agents, our company and public/private organizations., Manager of contracting request via phonecalls, email and our own platform., Scheduling and assisting appointments in both languages, using personalized companionship process and data to ensure success.
Teleperformance/COX Communications
Interacted with customers via phone, identifying and diagnosing different cases and providing solutions with accurate and technical language and solid communication skills., Responsible for user data entry, billing formalities, providing promotions and support, retaining clients for the company., Carried successful task of cross-sales and troubleshooting following guides/frameworks and tools provided.
Bachelor’s Degree
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Followed guidelines and frameworks to ensure consistency and quality in task execution.
