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Alejandro
Contacto
Competencias
Demonstrated experience with English-Spanish bilingual communication.
Demonstrated experience with Customer service.
Demonstrated experience with Telephone support.
Demonstrated experience with Technical support.
Demonstrated experience with Complaint resolution.
Educación
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Resumen
Professional profile
Experiencia
Customer Service Representative
Provided customer service and technical support to mobile-phone customers in English and Spanish.. Handled inbound customer calls and responded to questions, complaints, and service issues.. Assisted customers with troubleshooting and account-related concerns.. Explained company policies and available solutions clearly and professionally.. Handled difficult and frustrated customers while remaining calm and respectful.. Used active listening and problem-solving skills to understand customer concerns and identify appropriate solutions.. Communicated effectively with English- and Spanish-speaking customers.. Followed established company procedures and maintained accurate customer information.
Field Technician — Construction Materials Testing
Performed field inspections and testing related to construction projects.. Conducted concrete testing, including slump and air-content testing.. Performed soil density testing using nuclear density equipment.. Monitored pile installation and verified work against construction plans and specifications.. Recorded field information accurately and communicated technical findings to project personnel.. Worked independently in field environments while following safety and testing procedures.