Dynamic professional with extensive experience in customer service, healthcare coordination, sales, and entrepreneurship. Adept at managing client relationships, resolving issues, and driving business growth in diverse environments.
Exceptional ability to address client needs, resolve issues, and ensure satisfaction across various industries.
Skilled in analyzing complex situations and implementing effective solutions quickly and efficiently.
Experienced in managing all aspects of small business operations, from production to marketing.
Proficient in managing medical appointments, prescriptions, and patient-provider communication.
Uber Colombia
Provided private transportation service using personal vehicle., Maintained high customer satisfaction ratings through safe and courteous driving., Managed routes, schedules, and vehicle maintenance independently.
Foundever De Colombia SA
Provided customer support in financial services, handling 50 to 80 calls daily., Processed transactions and payments, resolved customer issues, and addressed complex financial product inquiries., Skilled in explaining financial concepts clearly, enhancing customer satisfaction and loyalty.
Homemade Pastry Sales
Operated a home-based pastry business specializing in personalized baked goods., Managed all aspects of the business: production, customer service, marketing, and delivery., Created a loyal customer base through quality, creativity, and consistency.
Concentrix CVG Customer Management Colombia SAS
Coordinated healthcare services, including managing medications, prescriptions, and scheduling medical appointments., Handled 40 to 60 daily interactions with patients and healthcare providers., Ensured efficient processes to optimize patient experience and medical logistics.
High School Diploma
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Strong track record in luxury sales, client advising, and organizing high-profile events.
Executive SAS (LE Collezioni)
Represented luxury brands and provided personalized high-fashion sales services., Organized exclusive events and advised VIP clients., Consistently achieved sales targets while maintaining brand image standards.
