Dedicated legal intern with hands-on experience in legal drafting, judicial support, and customer service. Skilled in legal research, client relations, and sales supervision, with a proactive approach to problem-solving.
Experienced in drafting legal petitions, appeals, and official documents for judicial and public entities.
Skilled in handling customer inquiries, resolving issues, and managing fraudulent activities effectively.
Supervised online sales processes, logistics coordination, and delivery management via CRM platforms.
Proficient in legal research, case follow-up, and supporting judicial processes with accurate documentation.
Simón Bolívar University
Providing client support and resolving legal disputes.. Drafting petitions and legal documents for submission to public sector entities.. Support and follow-up in legal processes.
Superior Court of the Judicial District of Barranquilla - Third Civil and Family Chamber
Drafting second-instance legal protection appeals.. Any function assigned by the Magistrate related to the processing of these appeals.
OFFICE OF THE ATTORNEY GENERAL
Conducting inventories of the Prosecutor's Office assets.. Drafting legal documents.. Support and follow-up in legal proceedings.. Retrieving files and documents from the judicial area.. Providing initial support to the legal assistant and the prosecutor of the office.
TECNOVENTAS COLOMBIA
Salesperson for e-commerce products using CRM and the logistics platform (EffiCommerce).. Supervise the delivery of sold products to their final destination via carriers with agreements with the company.. Achieve sales goals and objectives.. Supervise sales performance by the company's sales representatives using the CRM and customer service channels.. Propose new sales goals and objectives.. Recruit sales staff.. Periodically inspect the company's warehouses.. Load and unload products in transit and returns from the logistics platform.. Creation of catalogs to reach sales in different sales channels and digital platforms.
Law
High School Diploma
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Strong collaborator and communicator, capable of working effectively in legal, customer support, and sales teams.
SUTHERLAND GLOBAL SERVICES
Handle incoming and outgoing calls from bank customers in a professional and courteous manner.. Assist customers with inquiries related to bank accounts, balances, and transactions.. Process customer requests, such as account updates and payment confirmations.. Escalate complex cases to the appropriate department when necessary.. Accurately document all customer interactions in the bank's system.. Meet performance metrics, such as call handling time, customer satisfaction, and quality standards.. Maintain the confidentiality of customer information at all times.
SUTHERLAND GLOBAL SERVICES
Comply with internal procedures, regulatory requirements, and data protection policies.. Manage incoming calls related to suspected or confirmed fraudulent activity on customer accounts.. Investigate unauthorized transactions and unusual account activity.. Assist customers in reporting fraud, scams, or identity theft.. Review transaction history to identify fraudulent patterns or behavior.. Educate customers on fraud prevention, safe banking practices, and security awareness.. Ensure compliance with banking policies, regulatory requirements, and fraud prevention guidelines.. Coordinate with internal departments to resolve fraud cases efficiently.
