René - Technical Support Specialist with diverse industry experience

Bogotá, Bogota D.C., Colombiaen

Provided technical support and damage assessments at FOUNDEVER COLOMBIA, managing case documentation and parts tracking.

Handled customer support and sales activities across multiple roles, demonstrating adaptability and communication skills.

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Resumen

Experienced in technical support, customer service, and digital marketing with a demonstrated ability to adapt across industries.

Logros Clave

Engaged in digital marketing and social media campaigns at FLASH COMMUNICATIONS and AIRTECH COMMUNICATIONS, enhancing brand visibility.

Habilidades

Technical SupportAdvanced

Provided technical and software support, damage assessment, and digital content monitoring.

Customer ServiceAdvanced

Managed customer support and follow-up, ensuring customer satisfaction across roles.

Digital MarketingIntermediate

Performed social media marketing activities to promote brand engagement and outreach.

SalesIntermediate

Handled sales activities, including quote creation and cross-selling across multiple companies.

Idiomas

English(C1)

Experiencia

FOUNDEVER COLOMBIA

June 1st 2021 - May 13th 2025

Technical support., Damage assessment specialist., Quote creation for new parts or devices., Software support., Digital content monitoring., Case management, Shipped parts tracking., Tech visit scheduling for installation.

FLASH COMMUNICATIONS

July 2019 - April 2020

Sales representative., Digital marketing (social media)., Customer follow-up.

AIRTECH COMMUNICATIONS

November 2018 - July 2019

Sales representative., Digital marketing.

SITEL COLOMBIA

January 2016 - September 2016

Customer support., Tech support., Crossed sales.

TELEPERFORMANCE

April 2015 - November 2015

Customer support., Tech support.

Educacion

Academia de artes guerrero

Digital sound production

2012

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