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Alejandro
IT Support Specialist at AFNI MEXICO
Contacto
Competencias
Expertise in configuring, repairing, and maintaining computer hardware and peripherals.
Proficient in using IT administration software for troubleshooting and system management.
Meticulous in inventory management and technical troubleshooting, reducing errors and downtime.
Effective team player facilitating smooth communication and support across departments.
Educacion
Idiomas
Resumen
Resourceful IT support specialist with experience in hardware setup, inventory management, and remote troubleshooting. Skilled in delivering timely solutions and collaborating effectively to ensure optimal technology performance.
Logros Clave
- Successfully set up and maintained IT infrastructure, including PCs, TVs, and phones, ensuring seamless operations.
- Managed inventory and hardware allocation, optimizing resource utilization across sites.
- Resolved technical issues promptly, maintaining high user satisfaction levels through effective ticket management.
- Provided remote software support, enabling quick resolution of user issues in a fast-paced environment.
Experiencia
FIELD SUPPORT
setting up all the PC’s needed in the site. setup things like TVs, hard phones. keeping up inventory. assign laptops, headsets. repairing computers. attending tickets via SNOW. almost every little thing involved with tech.
HELP DESK
give support to the users in an insurance company. resetting passwords. software installation via remote.