Alejandro

FIELD SUPPORT

setting up all the PC’s needed in the site. setup things like TVs, hard phones. keeping up inventory. assign laptops, headsets. repairing computers. attending tickets via SNOW. almost every little thing involved with tech.

HELP DESK

give support to the users in an insurance company. resetting passwords. software installation via remote.

Provide support to clients (Wallmart group).. Receive tickets via SNOW for different issues, usually network-related.. Set up and install new Cisco APs; troubleshoot Cisco switches and routers.. Handle store internet outages, AP replacements or returns, and Telson scanner issues.

QA

Checked dozens of racks at specific intervals to ensure tests required by the client (Microsoft Azure) were performing without issues.. Checked the SNOW queue for failed racks, certified that problems were fixed, and verified they were ready to proceed.. Verified correct assembly of racks that had been intervened and certified whether they could proceed to the next station or needed further work.

IT manager

Helped install and plan CCTV and network distribution.. Helped assemble the site and set up laptops, computers, hardware, and software.. Configured Cisco hardphones, printers, TVs, Cisco APs and switches, and Xogo devices.. Managed inventories and client audits.. Administered accounts via Active Directory and computers via Azure.. Led a team and worked with SNOW and Cherwell.